If you have a question that is not answered here,
Yes, our regular customers have the opportunity to have monthly support included in their maintenance package. If you prefer not to pay for one of our support plans, you will be billed at an hourly rate for your support session.
Yes, there are several options we can discuss. There are several software applications available. You can demo these applications to see which one you prefer. Some of them are free and other's require an annualy purchase.
It is possible to bypass these applications and use the Windows remote setup; however, we have found there is a significant delay in the data transfer rate. You may experience a slowdown from your remote location.
All software applications are different. If the data can be exported to a Comma Separted Value (CSV) file, it can be easily imported into Excel. This is a technique we have successfully used to export data from one application to have it import into another. The process requires building macros in Excel but once the file is created, it is an easy data transfer for the client. Please review the following diagram: